Terms & Conditions

1. Description of Services

FB Help Now provides independent digital marketing consultation, search engine optimization strategy, and advertising campaign setup/management. We are an external agency and do not own or control third-party networks.

2. Advertising Budgets & Fees

Agency management fees cover professional consultation and campaign optimization work. Third-party ad spend budgets are paid directly by the client to the advertising networks and are separate from agency fees.

3. Performance Disclaimers

We make no guarantee of specific search engine rankings, ad approvals, conversion volumes, leads, or revenue. Results depend on market dynamics, competition, client landing pages, and external policy changes.

4. Independent Agency Status

FB Help Now is an independent digital marketing agency. We are not affiliated with, endorsed by, or acting on behalf of Meta, Facebook, Instagram, Google, or any other advertising platform.

5. Proposals and Authorization

A telephone inquiry does not create a paid engagement. Project-specific deliverables, fees, timing, billing arrangements, renewal terms, and exclusions are established in a written proposal or service agreement accepted by the client. The client authorizes only the access and actions required for that agreed scope.

6. Client Responsibilities

Clients must provide accurate business, offer, pricing, qualification, and service-area information; maintain lawful rights to supplied content and accounts; review requested approvals promptly; and notify us when material information changes.

7. Payment, Cancellation, and Refunds

Payment timing, recurring commitments, cancellation procedures, and any refund eligibility are stated in the applicable written proposal or service agreement before acceptance. Third-party advertising spend and platform charges are governed separately by those providers and are not agency fees.

8. Accounts, Content, and Intellectual Property

Clients retain ownership of their existing business accounts, websites, analytics properties, trademarks, and supplied materials. Ownership or permitted use of new deliverables is governed by the accepted proposal and may depend on payment of applicable fees and third-party license terms.

9. Third-Party Platforms

Advertising and analytics platforms operate under their own terms and policies. We cannot control platform availability, reviews, suspensions, pricing, auction outcomes, feature changes, or data accuracy, and we do not promise that any ad or account will be approved.

10. Questions

Questions about these terms or a proposed engagement may be directed to +1 (855) 657-4844 before accepting a proposal.